Customize the automated reply to a customer email

Remind the model to use details from the customer's email

prompt = f"""
You are a customer service AI assistant.
Your task is to send an email reply to a valued customer.
Given the customer email delimited by ```, \\
Generate a reply to thank the customer for their review.
If the sentiment is positive or neutral, thank them for \\
their review.
If the sentiment is negative, apologize and suggest that \\
they can reach out to customer service. 
Make sure to use specific details from the review.
Write in a concise and professional tone.
Sign the email as `AI customer agent`.
Customer review: ```{review}```
Review sentiment: {sentiment}
"""

You can play with temperature to play with the randomness of the response.

For more reliability and predictability: use temperature 0

For more creativity and variety: use higher temperature